Frequently Asked Questions
Answers for smooth, premium Bali travel planning.
This page covers the most common questions about Asana Tour bookings, payments, itinerary updates, travel protection, and service delivery.
Is the booking deposit refundable? +
No. A 30% deposit is required to secure reservations and is non-refundable once payment is made.
When do I need to pay the remaining balance? +
The remaining balance must be paid at least 14 days before arrival. If your booking is made within 14 days of arrival, full payment is required at confirmation.
Can I change my itinerary after booking? +
Yes. Changes requested after confirmation are subject to supplier availability. Additional charges or rate differences may apply.
What happens if a hotel or activity becomes unavailable? +
If a confirmed service becomes unavailable, Asana Tour may arrange a comparable alternative while aiming to maintain similar quality standards whenever reasonably possible.
Do I need travel insurance? +
Yes, it is strongly recommended. Travelers should arrange comprehensive coverage for trip cancellation, medical emergencies, baggage loss, travel delays, and personal liability.
Which law governs these Terms & Conditions? +
These Terms & Conditions are governed by the laws of Indonesia.
Need tailored advice?
Talk directly with Asana Tour.
Share your travel dates, preferred style, and guest details. Our team will help design a clear Bali plan with transparent support from booking to arrival.